How I Spent the Morning

Eleventh Stack

Every so often it takes something a little out of the ordinary to recharge the Reference skills. I’ve been filling in this week answering the E-mail reference questions for Tom, who’s on vacation.  Here’s a smattering of what I’ve responded to and in some cases, had to dig for over the last two days. By the way, this service is available for all of you; just e-mail us at info@carnegielibrary.org.

“Love your E-books now that we’ve figured out how to get them, how can we do the same for your e-video content?”

So, I needed to re-familiarize myself with the video offerings in E-CLP, make the acquaintance of Overdrive Media Console, and look over the Overdrive video offerings. What my narration is leaving out is that I’m responding to the user with instructions of “go here”, “click this”, “download and install that”, “go back to this page” and…

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